OUR MISSION + CORE VALUES
What’s our mission? That’s easy.
Our goal is to develop lasting relationships by consistently exceeding our customers’ expectations. As Employee-Owners, we take pride in our ability to provide exceptional service in an honest, hard-working environment. In short, we strive to Building a Higher Standard.
What’s our mission? That’s easy.
Our goal is to develop lasting relationships by consistently exceeding our customers’ expectations. As Employee-Owners, we take pride in our ability to provide exceptional service in an honest, hard-working environment. In short, we strive to Building a Higher Standard.
What Our Clients Say
CORE VALUES
Integrity
What We Expect
- being fully committed to quality outcomes
- acting in a manner motivated by honesty and truthfulness
- doing the right thing at all times
- coming to the table fully prepared, and admitting when you are not
What We Reject
- being intellectually dishonest; turning in a half-hearted effort
- undermining or sabotaging others’ work
- trying to sell sloppy or incomplete work; withholding vital information
- disrespecting others by failing to prepare properly
Collaboration
What We Expect
- building a quality product that is superior to the sum of our individual efforts
- understanding that individual success cannot exist alongside team failure
- moving forward as a team
- being helpful and collaborative; sharing freely and forthrightly
What We Reject
- failing to support, cooperate with, or contribute to the total team effort
- putting personal agendas before team goals
- resenting new ideas or directions
- responding with, “we can’t, we don’t, we never, that’s not my job…”
Inquisitiveness
What We Expect
- seeking the whole truth at all times
- being tenacious; digging and examining until you are satisfied
- attacking questions with a healthy skepticism; rejecting naiveté
- examining questions and issues in detail
What We Reject
- accepting the easy, unproven path
- eschewing hard work; relegating difficult tasks to others
- failing to ask the tough questions
- presenting superficial solutions or analyses
Transparency
What We Expect
- volunteering the whole, detailed truth
- being forthright at all times
- providing others with more information, not less
- acknowledging and correcting errors promptly
What We Reject
- making teammates beg for information
- quibbling, dissembling, or presenting misleading information
- hiding a lack of preparation with sketchy, imprecise data
- denying what was said, done, or promised
Actively Sharing and Listening
What We Expect
- being an active, willing participant; reaching out with an open mind
- engaging in concise, precise, respectful speech
- listening honestly; seeking understanding without prejudice
- seeking, engaging, questioning, and offering ideas — always without fear
What We Reject
- sitting back silently while teammates “fall off the cliff”
- using rambling or disrespectful speech
- failing to honor the speech or thoughts of your associates
- refusing responsibility for your share of the project’s outcome
Exceeding Expectations
What We Expect
- being personally committed to exceeding expectations
- learning by doing; giving things a try
- assuming responsibility for self-improvement
- assuring quality through small-scale testing and planning
What We Reject
- being lazy, cozy, or happy with the status quo
- accepting “decision by indecision”
- blaming others for the state of things; leaving initiative to others
- substituting a “punch list” for a rigorous quality assurance program
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